Refund Policy

Kanu Kapers Australia

Cancellation and Refunds for Noosa Everglades Kayak Tours

Cancellation by Client

Clients may cancel their tour up to 4 weeks (28 days) prior to their tour date and receive a full refund. Within the 4 weeks (28 days) your tour may be rescheduled if dates are available.

Within the 4 weeks (28 days) If the tour is a 2 or 3 day self-guided kayak tour no camping permit fees will be refunded.  

If you reschedule your tour within the 4 weeks (28 days) the camping permit will need to be re-booked and a fee of $15 per person for a 2 day and $25 per person for a 3 day applies

Cancellation by Kanu Kapers Australia

Kanu Kapers Australia reserves the right to cancel or alter any tour dates and/or tour times.  In these cases, you will be informed as soon as possible and every effort will be made to reschedule your activity at the earliest possible time that is convenient.

Unless weather conditions represent a threat to safety and well being, we will endeavour to proceed with the tour as booked. If you choose to cancel your tour due to weather conditions, the above cancellation policy will apply. Kanu Kapers Australia reserves the right to suspend operations indefinitely due to events beyond our control. In this case activities will be resumed as soon as conditions safely allow. In the event of a ‘Natural Disaster’ (e.g. flood, fire, cyclone etc) and your tour is unable to proceed no refund applies. We strongly recommend Travel Insurance to cover these situations.

Please note that anyone considered by Kanu Kapers Australia staff to be intoxicated or adversely affected by drugs, will not be permitted to participate in any tours.  No refunds will be made under these conditions.