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Refund Policy

Refund Policy

 

Kanu Kapers Australia

 

Cancellation and Refunds for Noosa Everglades Kayak Tours

Cancellation by Client

A client may cancel their tour up to one month (28 days) prior to the commencement of their tour. A full refund will apply less a $50 admin fee per booking. If the client wishes to cancel the tour less than the one month or 28 days prior no refund applies.

If you need to reschedule your tour you must provide a minimum of 48 hours notice. Please note a $50 admin fee will apply per booking.

If you choose to cancel your tour due to weather conditions, the above cancellation policy will apply.

If you reschedule your overnight tour at any time – the camping permit will need to be re-booked. An admin fee of $50/booking will apply. Also a fee of $15/person for a 2 day and $25/person for a 3 day may apply if rescheduling time is too short.

Cancellation by Kanu Kapers Australia

Kanu Kapers Australia reserves the right to cancel, amend itineraries or alter any tour dates and/or tour times.  In these cases, you will be informed as soon as possible. If cancelled, every effort will be made to reschedule your tour at the earliest possible time.

Unless weather conditions represent a threat to safety and well being, we will endeavor to proceed with the tour as booked. Kanu Kapers Australia reserves the right to suspend operations indefinitely due to events beyond our control. In this case activities will be resumed as soon as conditions safely allow. In the event of a ‘Natural Disaster’ (e.g. flood, fire, cyclone etc) or pandemic and your tour is unable to proceed indefinitely, no refund applies. We strongly recommend Travel Insurance to cover these situations.

Please note that anyone considered by Kanu Kapers Australia staff to be intoxicated or adversely affected by drugs, will not be permitted to participate on any tours. No refunds will be made under these conditions.