Kanu Kapers Australia
Cancellation and Refunds for Noosa Everglades Kayak Tours
Cancellation by Client
COVID-19 Cancellation Policy
With the current situation and uncertainty we are looking at cancellations on a case by case basis. Our initial response is to offer a credit with flexible rescheduling terms 12-24 months. You are welcome to transfer the name on your booking as well. We can supply letters for Travel Insurance claims.
If you reschedule your overnight tour within the 4 weeks (28 days) the camping permit will need to be re-booked and a fee of $15 per person for a 2 day and $25 per person for a 3 day applies
Cancellation by Kanu Kapers Australia
Kanu Kapers Australia reserves the right to cancel or alter any tour dates and/or tour times. In these cases, you will be informed as soon as possible and every effort will be made to reschedule your activity at the earliest possible time that is convenient.
Unless weather conditions represent a threat to safety and well being, we will endeavour to proceed with the tour as booked. If you choose to cancel your tour due to weather conditions, the above cancellation policy will apply. Kanu Kapers Australia reserves the right to suspend operations indefinitely due to events beyond our control. In this case activities will be resumed as soon as conditions safely allow. In the event of a ‘Natural Disaster’ (e.g. flood, fire, cyclone etc) and your tour is unable to proceed no refund applies. We strongly recommend Travel Insurance to cover these situations.
Please note that anyone considered by Kanu Kapers Australia staff to be intoxicated or adversely affected by drugs, will not be permitted to participate in any tours.
No refunds will be made under these conditions.